Privacy Policy
Last updated: 3/25/24
Max Air HVAC LLC, DBA Max Air ("us", "we", or "our") operates the website www.MaxAirIndy.com (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
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Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
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Name,
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Email address,
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Phone number,
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How we can help,
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Service address,
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HVAC equipment profile.
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Use of Data
Max Air uses the collected data for various purposes:
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To provide and maintain our Service,
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To notify you about changes to our Service,
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To provide customer support,
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To gather analysis or valuable information so that we can improve our Service,
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To monitor the usage of our Service,
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To detect, prevent, and address technical issues.
Transfer of Data
Your information, including Personal Data, is stored and maintained on computers located in the United States. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Disclosure of Data
Your information (including mobile phone contact information) will not be shared or sold to third parties for marketing purposes.
We do not share customer data with third parties, except in the following circumstances:​
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Provide specialized services or warranties for your HVAC system.
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Legal requirements: Max Air may disclose your Personal Data in the good faith belief that such action is necessary to:
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Comply with a legal obligation,
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Protect and defend the rights or property of Max Air,
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Prevent or investigate possible wrongdoing in connection with the Service,
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Protect the personal safety of users of the Service or the public,
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Protect against legal liability.
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We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.​
Texting Policy
Text messages from Max Air exist to assist in providing better HVAC service to customers. By submitting your contact information via webform, social media, or other communications (such as a phone call) - you are consenting to receive text messages related to HVAC service and support from Max Air.
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Customers can opt out of text messages by replying STOP or HELP, or by emailing or calling Max Air. Customers can also share their preferred communication preferences at any time by contacting Max Air via text phone, email, or social media message.
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Messages and data rates may apply when receiving text messages. The frequency of messages may vary.
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Terms and Conditions
Last updated: 3/25/24
Please read these terms and conditions ("Terms", "Terms and Conditions") carefully before using the www.MaxAirIndy.com website (the "Service") operated by Max Air HVAC LLC, DBA Max Air ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Accounts
When you contact us, we create an account to serve your HVAC needs. This account is for internal use by Max Air, and is not shared with 3rd parties. Information stored includes details such as name, phone number, email address, service address, HVAC system, and service history. A copy of your stored information can be provided by emailing Max Air.
Submission of Contact Details
Customers or potential customers that contact Max Air via webform or phone call consent to being contacted by Max Air. You can remove your consent at any time by calling or emailing Max Air.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Max Air. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Max Air.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Max Air. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Max Air shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us at:
Max Air HVAC LLC, DBA Max Air
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Email: global@maxairindy.com
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Phone: (317) 799-0718